Treating Customers Fairly

Treating our customers fairly has always been at the heart of how we do business. Our six key commitments ensure that you are treated fairly at every stage of your dealings with us, now and in the future.

• You can be confident that when dealing with Blue Q, your fair treatment is central to our culture.
• The products and services marketed by Blue Q are designed to meet the needs of our customers.
• Blue Q will provide you with clear information and will keep you informed throughout your dealings with us.
• Our advice will be suitable for your needs and will take account of your circumstances.
• You can expect that all products sold by us will be as described within our literature and by our Mortgage Consultants.
• Blue Q will not impose any unreasonable restrictions on customers wishing to change product or provider. We will provide full details upfront of any restriction that may be in place.

Your home may be repossessed if you do not keep up repayments on your mortgage. Blue Q Mortgage is a trading style of Atkinson & Keene, 41 Queen Street, Maidenhead, Berkshire, SL6 1NB which is authorised and regulated by the Financial Services Authority.